Graphic with the title "Hospitality Skills in Veterinary Clinics" featuring a photo of veterinarian Dr. Peter Brown. The background is dark with text logos for "Paws and Listen" and "Cara Veterinary.

How might the veterinary industry be able to meet the demand for services without relying on more health care professionals?

“We can’t flip a switch and all of a sudden increase our number of doctors out there.”

While doctors will always be the cornerstone of a veterinary practice, a lot of the need in clinics is around hospitality and customer experience. How can people with skills from the hospitality industry apply that experience to a veterinary clinic?

This week on the Veterinary Innovation Podcast, Shawn and Ivan welcome Dr. Peter Brown, President of Cara Veterinary, to discuss hospitality skills in veterinary clinics, process versus flexibility, and the necessity of supporting a clinic’s employees.

Topics Covered

  • Finding Employees With Hospitality Skills
  • Process Versus Flexibility
  • Cross-Pollination of IQ and EQ